How can we help?

On the sign-in page of the panel, choose “Forgot password” and follow the email. If your account uses a username instead of an email address, your administrator sets a temporary password for you. It is valid for 72 hours.

Sign in with one of the recovery codes you saved when you switched on two-factor sign-in. If you have none, ask your administrator or write to us from the email address of your account. We check that it is really you before we help.

You only see the workspaces and locations you were invited to. Ask your administrator to invite you or to check your role.

Check your spam folder and ask your administrator whether the address is spelled correctly. Your administrator can invite you again. If it still does not arrive, write to us with the address that was invited.

Change your password right away and end the other sessions in your profile. Then switch on two-factor sign-in or add a passkey. Tell your administrator, and write to us if you think someone got into your workspace.

Everyone can switch on two-factor sign-in or add a passkey in their profile, or sign in with Google. Accounts that sign in with a username must use two-factor sign-in. You can also limit sign-in to certain countries, and shared devices at the desk can lock with a PIN.

Use the form below and choose Technical support. Tell us your workspace, the page or step, what you expected, what happened instead and when. Add a screenshot and, for a booking or order, its number.

Start your message with “Urgent” and say what is affected and since when. Add a phone number in case a call is faster.

Only when it is needed to help you, or when you ask us to. Our team signs in through a separate support account, you see a notice in the panel, and every access is logged.

The panel runs in any browser. There is a desktop app for macOS and Windows and an app for your team’s phones. You sign in everywhere with the same account and then pick your workspace.

Check two things. In your phone’s or computer’s settings, allow notifications for Leisbase. In the panel, open your profile and then Notifications, and check which ones are switched on for you.

The app uses your location when you clock in or out or start and end a break, to confirm that you are at your venue. If your administrator turned on the rule for leaving the venue, the app also notices while you are on the clock whether you leave the venue area or come back, even in the background. It never records your route, and nothing is watched when you are off the clock or on a break.

Allow location access for Leisbase in your phone’s settings and try again near the entrance. If it still fails, tell your administrator.

Switch on the lock for shared devices: the screen locks after a while, and each person unlocks it with their own PIN. For clocking in, a tablet at the venue can run as a time clock with PIN or QR code.

Send a request, and we show you Leisbase in a demo set up around your venue. You then get a quote with one monthly price. After that we help you set up your locations, rooms and prices and move your data.

Yes, we help you move it. Bookings come in as an export from your current booking system, and signed waivers from a spreadsheet. Contacts and gift cards with their balances come from CSV files. Tell us what you use today and we tell you what moves across.

Inside the panel: step-by-step guides for every module, and a help assistant that answers questions where you are working. For anything they do not cover, write to us with your workspace name.

Tell us before you open. The price follows your locations, rooms and activities, so we update your quote. The new location gets its own schedule, prices, stock and team in the same account, and we help you set it up.

Under Billing in the panel: your plan, your payment method, your prepaid balance and what you used for SMS, WhatsApp and AI this month, with a CSV download of the usage. If an invoice is missing, write to Billing and contract below.

By card, which you store under Billing in the panel. The subscription is charged monthly in advance.

SMS, WhatsApp messages and AI features are paid from a balance you top up in advance, at the provider’s cost plus the surcharge in your quote. Switch on automatic top-up so that sending never stops.

Not without notice. We announce a change of the subscription price at least two months ahead, and you can cancel to the date it takes effect.

Under Billing in the panel, or by email to support@leisbase.com. Either way it takes effect at the end of the paid month, unless your quote agrees a fixed term. Until then everything keeps working as before: bookings, widgets, the till and your team’s access.

You can export your data at any time, and for 30 days after the end of the contract. After that the workspace and its files are deleted. Export the invoices and accounting records you must keep before then.

In the guest’s profile you can export everything stored about them and erase their personal data. Erasure runs after a 14-day safety delay, and each step is written to the privacy log.

In data centres in the EU. The Data Processing Agreement is public and part of every contract. The security overview explains how we protect your data.

All of them are named in Annex 2 of the Data Processing Agreement, with purpose and location. We announce a new one at least four weeks ahead, and you can object.

By email to the workspace owner and in the panel, at the latest 48 hours after we become aware of it: what happened, who is affected and what we are doing about it.

Write to support@leisbase.com from the email address of your account and ask us to delete it. We confirm the request and delete your user account. Records your venue must keep, such as time records, stay with the venue. If you only want to leave one workspace, ask its administrator to remove you.

The workspace owner schedules the deletion in the settings. For 30 days it can be restored, and we remind you before the time is up. After that the database and all files are deleted for good.

Choose Privacy and security in the form below and describe the steps to reproduce it. Please do not access, change or delete other people’s data while testing. We confirm receipt and tell you when it is fixed.