One system for the front desk, the back office and every location.
19 modules in four areas, all included in the complete package. Bookings, sales, guests and team share the same data – you maintain everything once.
Online booking
A booking widget on your website: fixed slots, deposits, online payment – and guests who change their own booking.
Booking policies
A rule for the last game of the day, and no online cancelling once the free window has passed.
Up to a year ahead
Slots come from each room’s weekly schedule and can be booked up to a year ahead; shared slots have a capacity, double bookings are ruled out.
Several rooms, one cart
Groups book up to four games in one cart or two rooms at the same time, and story rooms offer the next part at a discount.
Your payment provider
Stripe, PayPal, Revolut, Telr or N-Genius, connected per workspace or per location.
Rebook instead of cancel
When guests move their own booking, the freed slot goes straight back on sale.
Prices by day and time
Price rules by weekday, time or date – cheaper on a quiet Tuesday – plus an early-bird discount for the whole workspace.
Gift cards
Gift cards as a PDF, wallet pass, plastic card or gift box – in your designs, with video greetings, redeemed anywhere.
Balances at a glance
A dashboard of cards sold, redeemed, in circulation and running out soon, with the outstanding main and bonus balance.
VAT and settlement
A VAT report on accrual or cash basis, with deferred VAT on open balances, and a settlement between locations as a CSV matrix.
Sold by the chatbot
The AI chatbot suggests a value based on your game prices, picks a design and hands the buyer a prefilled payment link.
Partner API
External tills, booking engines and kiosks can look up, hold, redeem, reverse and issue your gift cards; Escape Navigator certificates sync both ways.
Money back as credit
An overpaid or cancelled booking can be returned as a new gift card instead of a refund.
A shop for gift boxes
Several boxes with photo and stock, a page that sells only gift boxes, and a box with a voucher priced by the number of players.
Point of sale & stock
Game, bar and merch on one check – with walk-ins, standing offers and stock counted per location.
Combos on the check
Next to games and the bar, the till sells combos of several games as a single item.
Walk-ins, no details needed
Book a walk-in group without contact details, and send a confirmation by email, SMS or WhatsApp if the guest wants one.
“Our offers” at the till
Standing offers such as a “second game” discount, group rates, free players or partner vouchers, picked on the check – with a document check where needed, and the same offers in the booking widget.
Every payment traceable
Cash, card terminal, bank transfer or another method; for terminal payments the till asks for the last four card digits.
Gift cards at the desk
Sell paper vouchers for any amount, or several gift cards in one order, right at the till.
VAT and settlement
Every desk sale feeds the VAT report and the settlement between your locations.
Website builder
Your website built from blocks – live rooms, prices and booking on your domain, with consent-based ad tracking.
Built from blocks
Assemble your pages from blocks for rooms, prices, gift cards, FAQ and contact, without writing any code.
Your brand throughout
Your logo, name and colours carry through the website and the booking, gift card, check-in and payment pages.
Forms on the page
Birthday enquiries and other forms from the Leisbase form builder can be embedded on any page.
Google Analytics and Clarity
Connect Google Analytics 4 and Microsoft Clarity if your marketing already relies on them.
Your name on the statement
Guests see your venue’s name in the payment description and on their card statement.
Short links on your domain
Links in SMS and WhatsApp messages use your own short-link domain.
Forms & enquiries
Build forms visually and follow enquiries as leads – with deal value, chance per stage and a weighted forecast.
Visual form builder
Text, date, choice, number, signature and file fields, arranged visually.
Embedded or on your domain
Embed a form on your website or run it on your own domain.
Feedback and NPS
Ask guests after the visit how it went and whether they would recommend you, with the answers collected in Leisbase.
Company profiles
Companies have their own profile, so the firm that books a team event every year is easy to find again.
Combos for groups
Packages of several games give a birthday or team event a ready-made offer.
Erasure on request
A guest’s request to delete their data runs with a 14-day delay and is recorded in a privacy log.
Check-in & waivers
Every player signs a digital waiver on their own phone before the visit – with signature, PDF and check-in code.
One waiver per player
Every participant signs for themselves, and the waiver is stored with the signature as a PDF on the booking.
Your wording, your fields
The waiver is built in the Leisbase form builder, with your own text and the fields you need.
Minors flagged
Waivers signed for minors are marked, so the desk sees them at a glance.
Any language
Guests sign in any language, Arabic even right to left.
Erasure on request
A guest’s request to delete their data runs with a 14-day delay and is recorded in a privacy log.
Import old waivers
Waivers already signed elsewhere come in from a spreadsheet, such as a Google Form export, matched to their visits.
Marketing & automations
Campaigns and automations that run on real bookings – with guest lists, promo codes, ad tracking and AI.
Ready-made guest lists
“Played 2+ games”, “Gift card buyers”, “Coming up” and “Not back for a year” – plus your own segments and tags.
Email, SMS, WhatsApp, RCS
Draft, schedule, send or pause campaigns, with a content plan that shows what goes out when.
Promo codes
Codes for a whole campaign or for a single guest, created by hand or by a flow.
Sent at the right hour
An email that would go out at night waits for the hour this guest usually clicks.
Ad tracking with consent
Google Ads conversions and purchase events to Google, Meta, TikTok and Snapchat, sent only with the visitor’s consent, plus Customer Match audiences for Google Ads.
AI marketer
Writes texts and emails, builds segments and translates your content for guests who speak another language.
Loyalty club & club TV
Every player can join after the waiver: stamps per game, perks, a club card in the wallet and a club TV in the lobby.
Perks you define
A perk after a set number of games, or permanent perks that every member enjoys.
Birthday perk
Members can add their birthday when joining, so a birthday perk finds them in time.
Paper passports
Guests who prefer something in their hand collect stamps in a paper passport.
Redeemed where they pay
A ready perk has a QR code for the till and a code for online booking.
Club card in the wallet
Members save their club card in Apple Wallet or Google Wallet.
News only with a tick
Members decide with a separate tick whether they want news and offers – joining the club is not a newsletter sign-up.
AI chatbot
Answers questions on your website, books games right in the chat and sells gift cards – with hand-over to your team.
A real booking
A chat booking is a normal booking, with confirmation email and check-in code, on the board like any other.
On your website
The chatbot runs on your existing website or on pages built with the Leisbase website builder.
Ready-made triggers
Proactive messages from a library: on a first visit, half-way down a room page or just before someone leaves.
Enquiries saved as leads
A question about a company party for 20 becomes a lead in your pipeline instead of getting lost.
Files from guests
Files guests send are type-checked and virus-scanned before your team opens them.
Any language
Guests write in any language and get answers in theirs – Arabic even right to left.
Rota & time tracking
A weekly rota, shift reminders, leave with a holiday account and time-clock tablets – right up to the pay export.
Week grid with shift types
Early, mid, late, standby, off, sick, time off and holiday per person and day, with gaps and over-contract hours shown above.
Staffing forecast
See how many people the coming days are likely to need before you fill the grid.
Game skills per person
Note who can run which game, so you know who can cover a room when you plan.
Team calendar
Who is away on which day, visible before you put someone on the rota.
Payroll-ready timesheets
Contract hours, salary and overtime rate per person, with a PDF time report and a pay export.
Staff KPIs and goals
Goals and KPIs per staff member, in the same place as their shifts.
Team chat & calls
Channels, live dictation, calls with AI notes, repeating meetings and a team feed – your team’s talk in one place.
Channels, DMs and threads
Channels per topic or location, direct and group messages, threads, reactions, pins, search and scheduled messages.
Live dictation
Speak and the words appear in the message while you talk – next to voice notes, video circles, files and forwarding.
Messages into tasks
Select text, choose “Create tasks with AI” and get one task per action item, with assignee and due date, in the Planner.
Audio and video calls
Audio and video calls with screen sharing, right inside Leisbase – no separate meeting tool.
Meetings that repeat
Daily, weekly or monthly meetings, shown in several Google calendars, with a second time zone when you plan across borders.
Notifications your way
Each person chooses per channel whether news reaches them in Leisbase, by email or on Telegram.
Tasks & projects
Projects and tasks with subtasks, saved views and live updates – created from chat, Telegram or AI.
Projects, folders, own statuses
Projects in folders per location or department, with the statuses that match the way your venue works.
Subtasks
Break a job into subtasks, each with its own tick; they stay in templates and reopen when a repeating task comes back.
Saved views
Board, table or calendar saved as tabs with their own filters – a board per person, shared with everyone or private.
Templates and automations
Set up recurring work once as a template or a repeating task and let automations take over the routine steps.
My Tasks
Everyone opens My Tasks and sees what is theirs across all projects, without searching through boards.
Live updates
The board updates while people work – no reloading, no second version of the list.
Academy & knowledge base
Knowledge base, onboarding with tests and sign-off, updates with read receipts – plus documents with expiry dates.
Knowledge base by department
Articles on routines, rooms and rules, sorted by department – game masters, front desk or catering.
Onboarding programmes
Articles and tests in a set order, so a new front-desk member learns different things from a new game master.
Tests with AI quizzes
Tests check what your team knows, and the AI drafts quiz questions for you to review and adjust.
Updates with read receipts
When a rule changes, publish an update and see who has read and acknowledged it – and who hasn’t yet.
Team progress
Who has finished which programme, who is halfway, and who passed the test.
Shared asset library
Logos, photos and templates in one place, so nobody hunts through old emails for the right file.
Time tracker & desktop app
Track time on tasks – with a desktop app for macOS and Windows, approvals and a team dashboard.
Menu-bar timer
Pick a task, start the timer – the running time stays visible in the menu bar.
Idle check and screen lock
After a while without activity the app asks whether to keep the time, and the timer stops when the screen locks.
Activity and summary
An activity percentage and an activity summary show how a block of tracked time went.
App and website usage
Which programs and websites were in use during tracked time.
Team dashboard
Everyone’s tracked time in one place, so you see where the team’s week went.
Coming from Time Doctor
We import your Time Doctor entries as task time in the Planner, so your history comes with you.
Analytics & revenue radar
360° Analytics, business reports and the Revenue radar: your numbers across all locations – and the next two weeks.
Products, profit and stock
Revenue per product, profit from your cost prices, and stock that is running out or simply doesn’t sell.
Occupancy by temperature
Heatmaps by day and hour, live attendance and occupancy by temperature, so you see what a hot day does to your bookings.
Channels and campaign ROI
Online, chatbot, till or imported: see which channel sells and what your ad campaigns bring back.
Guests, companies, reviews
Customers, companies, geography, reviews, guest feedback and your loyalty club, each in its own tab.
Website analytics without cookies
See how visitors find your website and booking pages, measured without cookies.
Payment date or play date
Switch revenue between payment date and play date – useful for gift cards and deposits paid long before the visit.
AI assistant & AI connectors
The AI assistant answers with numbers and charts – Claude or ChatGPT read along and act, if you allow it.
Answers with charts
Ask about revenue, bookings or occupancy and get numbers and charts back.
Talk instead of typing
Record a voice message or talk to the assistant live, say between two groups at the front desk.
Tasks from a sentence
Ask the assistant for a task, or select text in team chat and choose “Create tasks with AI” – the tasks land in the Planner.
Meeting notes from calls
A recorded team call gets a per-speaker transcript, and the AI turns it into meeting notes.
Quiz questions for training
The AI drafts quiz questions for Academy tests, and you check them before they go in.
Gift card designs
Design Studio generates gift card designs from a short description, in the style of your venue.
Finance & invoices
Invoices, payment links, refunds, unpaid fees and VAT reports in one place.
Invoices online and on site
Invoices for online bookings and desk payments, and B2B invoices with VAT shown, as a PDF.
Payment links with a deadline
Set how long a link is valid and ask for a prepayment instead of the full amount.
Deposits
Take a deposit as a fixed amount or a percentage; the rest is paid by payment link or at the till.
Last four card digits
On card-terminal payments, staff can be asked to enter the last four card digits.
VAT and settlement reports
Filter the VAT report by company, group the settlement by company and pass every list on as CSV.
Payment account per location
Each workspace or location can have its own payment account, so the money lands in the right one.
Integrations & partner API
Payments, messaging, ad tracking with consent, imports from other systems and a partner API for gift cards.
SMS, WhatsApp, RCS, email
Reminders and campaigns go out by SMS via Twilio, by WhatsApp, by RCS or by email via Postmark.
Ad tracking
Google Ads conversions and Customer Match, GA4, Clarity, Meta, TikTok and Snapchat.
Live sync
Fever Zone and Escape Navigator stay in sync – new, moved, cancelled and paid Escape Navigator bookings come across as they happen.
Telegram bot
Task notifications and digests, clocking in and out, sick leave and holiday requests, and voice notes that become tasks.
Shipping & wallet
Ship gift cards with DHL or Austrian Post, and digital ones land as a pass in Apple or Google Wallet.
Partner API for gift cards
Partners look up gift cards, place holds, redeem, reverse redemptions and issue new cards.
See Leisbase with your setup.
We’ll show you the system with your locations, rooms and prices – and talk through how your data moves across.