Features / AI chatbot

AI chatbot

Questions in. Bookings out.

“Anything free on Saturday for six?” The Leisbase chatbot checks your live schedule, suggests times and books the game right in the chat. Guests get an answer at any hour, and your team only steps in when it is needed.

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Booked in chat · Bunker 44 · 18:30Your website pages · now

Slot held · guest paying onlineDocuments & FAQs · now

Moved · Fri 19:30 → 21:00Live free times · now

Handed to Anna · group of 20Gift-card designs · now

In the chat

From “anything free?” to a booked game.

Guests see your rooms as cards, pick a day and a time from buttons, and the bot asks for players and contact details one question at a time. Then the guest chooses: pay at the venue, or tap “Pay and confirm” and pay online while the slot stays held.

Guests see live what the bot is doing, such as “Checking free times…”
A summary with the total price before anything is booked

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MiaAI chatbot · replies instantly

There are four of us and we’d like to play on Friday – what do you recommend?

For 4 people these rooms fit. Pick a room, day and time:

The Heist60 min · €29 ppBunker 4460 min · €27 ppLost Tomb60 min · €27 pp

Thu15Fri16Sat17

17:0019:3021:00

The Heist · Fri, 16 Oct · 19:30 · 4 players€116

Book now →

Write a message…

For your team

Every conversation in one list – and a person when it counts.

Filter the list by All, Open or Handed over. When a guest asks for a person, the chat is marked “Wants a person” and lands with your team, who reply live from the panel.

Take over, add an internal note or hand the conversation back to the bot
Assign a chat to a colleague or snooze it until later
Each conversation shows where it stands, such as “Slot suggested”

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Gift cards

A present sold while your desk is closed.

Someone is on your gift-card page and can’t decide. The ready-made gift-card trigger offers help, the bot shows the values and designs from your gift-card shop and asks who the present is for. “Pay and send” then opens your shop’s checkout with everything filled in.

The bot suggests a value based on your game prices
The same values and designs as your gift-card shop – nothing set up twice
Suggested values or any amount within the range you allow

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Capabilities

What’s included

A real booking

A chat booking is a normal booking, with confirmation email and check-in code, on the board like any other.

On your website

The chatbot runs on your existing website or on pages built with the Leisbase website builder.

Ready-made triggers

Proactive messages from a library: on a first visit, half-way down a room page or just before someone leaves.

Enquiries saved as leads

A question about a company party for 20 becomes a lead in your pipeline instead of getting lost.

Files from guests

Files guests send are type-checked and virus-scanned before your team opens them.

Any language

Guests write in any language and get answers in theirs – Arabic even right to left.

Frequently asked questions

How does the chatbot know my prices and free times?

From Leisbase itself: games, prices and free times come live from your schedule, plus the pages, documents and FAQs you add to its knowledge base. The AI model itself is not trained on them. You don’t maintain anything twice.

What can’t the chatbot change?

It only moves or cancels bookings that are unpaid, not yet started and inside your free cancellation window. Paid bookings and anything outside your rules go to your team. It asks for the booking code and the email or phone number used, and makes a change only after the guest confirms the summary.

Does the chatbot answer the phone?

No. It works in writing only, on your website. Phone calls are still answered by your team.

Can the chatbot get things wrong?

It can, and the chat window says so. Bookings, though, go through the same checks as in your booking widget, so the bot cannot sell a slot that is already taken.