Every enquiry has an owner.
Company events, birthday parties, a gift card that didn’t arrive: your guests write by email. Leisbase brings those emails into one inbox for the whole team, next to the lead or guest they belong to.
Shared inbox
The email sits on the lead it’s about.
A company writes about its Christmas party: the thread appears on that lead in the pipeline, next to the notes and files. Mail from a lead’s address lands on its card by itself, and you reply right from there.
- Write to a lead you haven’t heard from yet, straight from its card
- Deal value and chance to book per stage on every lead
- New enquiries from forms and the AI chatbot land in the same pipeline
Faster replies that still sound like you.
The AI writes a reply draft from the thread, and you check it before anything goes out. Select a sentence and the AI text menu fixes it, shortens or lengthens it, makes it friendlier or more formal, or translates it.
- Signature and quoted mail stay as they are when the text menu rewrites
- Need a number for the reply? Ask the AI assistant in the panel, such as how many vouchers sold in October
- The same AI text menu works in the team feed
The guest’s history, right beside the email.
Emails from a guest also appear on their profile, next to their games, orders, gift cards and website chats. When someone writes that a gift card hasn’t arrived, you see who bought it, whether it was delivered and what a colleague noted last time.
- Campaign emails on the same timeline, so you see what the guest last received
- Team notes on the guest, the important ones pinned on top
- “Write an email” on the profile opens the inbox composer
From enquiry to quote, without forwarding.
What’s included
Assign
Every email gets an owner, so nobody answers twice and nothing is left unanswered.
- New email · Kern Ltd · team event
- Assigned to Anna · quote
- Snoozed until tomorrow 09:00
- Outlook reply added to thread
- New email · Kern Ltd · team event
- Assigned to Anna · quote
- Snoozed until tomorrow 09:00
- Outlook reply added to thread
Snooze
Whatever can wait comes back at the time you chose.
Tags and rules
Rules sort and tag incoming mail, so the inbox stays tidy with several people working in it.
Several signatures
Each team member can keep several signatures, for example one per language.
Your address stays
Guests keep writing to the address they know, and replies go out from it.
Your own login
Everyone signs in with their own account, secured with two-factor authentication or a passkey – no shared mailbox password.
Frequently asked questions
Which mailboxes can I connect?
You connect your mailbox via Gmail or IMAP. When someone replies directly in Gmail or Outlook, that reply shows up in the conversation in Leisbase too, so the thread stays complete.
Do WhatsApp or Instagram messages arrive in the inbox too?
No. The inbox is for email only. Leisbase uses WhatsApp for reminders, confirmations and campaigns – not as an inbox.
Is the inbox an extra module?
No. Leisbase is one plan with every module included, the inbox too; we quote the price on request for your venue.
From the blog
See Leisbase with your setup.
We’ll show you the system with your locations, rooms and prices – and talk through how your data moves across.