Bring every guest back.
Leisbase knows who booked, who played, who bought a gift card and who hasn’t been back for a year. Your campaigns and automations run on exactly that: a reminder before the visit, a personal code for the regular who has gone quiet – and nothing for the guest who has already booked again.
Demo venue · Vienna · City centreMarketing & automations
Build it once, then let it run.
On a visual canvas you connect steps into a flow. Pre-visit reminders go out any number of hours before the booking, filtered by room or location. If/else branches react to whether a guest opened or clicked.
- Send with fallback: email first, then SMS, then WhatsApp
- Add a tag, create a task and notify the team as steps in the flow
Know who you’re writing to – and what to say.
The guest profile shows the timeline, activity, team notes and “Worth knowing” hints. Before you call or reply, “Brief me” has the AI sum the guest up in a few sentences.
- Company profiles next to the guest profiles
- Games played, money spent and gift card balance at the top
- Games, orders and messages in their own tabs
Fill the quiet days before they arrive.
The revenue radar shows how full the next two weeks will probably get, which days look weak and why – the weather, fewer bookings than on a typical day, less interest in the widget. Apply a suggestion and it becomes a one-day promotion on that day’s free slots. Guests see the new price in the booking widget right away.
- You set the largest discount the radar may suggest
- “Undo” restores the previous prices
- Control days stay as they are, so you see what the advice really brought
A reason to come back, without the inbox.
The loyalty club works for everyone who joins, newsletter or not: every game earns a stamp, and the club page shows the next perk and how many games are still missing. When a perk is ready, “Book with this perk” leads straight into online booking.
- A perk after a set number of games, or permanent perks for members
- Optional birthday when joining, for a birthday perk
- A club card for members in Apple Wallet or Google Wallet
A regular has gone quiet. Here’s what happens.
What’s included
Ready-made guest lists
“Played 2+ games”, “Gift card buyers”, “Coming up” and “Not back for a year” – plus your own segments and tags.
Email, SMS, WhatsApp, RCS
Draft, schedule, send or pause campaigns, with a content plan that shows what goes out when.
Promo codes
Codes for a whole campaign or for a single guest, created by hand or by a flow.
Sent at the right hour
An email that would go out at night waits for the hour this guest usually clicks.
Ad tracking with consent
Google Ads conversions and purchase events to Google, Meta, TikTok and Snapchat, sent only with the visitor’s consent, plus Customer Match audiences for Google Ads.
AI marketer
Writes texts and emails, builds segments and translates your content for guests who speak another language.
Frequently asked questions
Do I need my guests’ consent for newsletters?
Usually, yes: under the GDPR and national law, marketing emails generally require consent. Leisbase collects it at the widget checkout and, if you like, in the waiver, where the signed sentence is kept as proof. Please check with your legal adviser whether your process is sufficient – this note is not legal advice.
Do I have to build automations from scratch?
No. Leisbase comes with ten ready-made recipes, such as the pre-visit reminder, the next game offer, the birthday offer and the win-back for guests who haven’t been in for a while. For your own flows, you connect steps such as wait, send and if/else.
Do links in SMS and WhatsApp show our name?
Yes, if you like. With your own short-link domain, links in SMS and WhatsApp messages use your domain instead of a generic one.
From the blog
See Leisbase with your setup.
We’ll show you the system with your locations, rooms and prices – and talk through how your data moves across.