Full rooms. Fewer phone calls.
Teams pick a room and a time on your website, pay a deposit and arrive with the ticket in their wallet. If plans change, they move the time or add a player themselves, and a sold-out evening points them to the next free slot or another room. Vouchers, the lobby leaderboard and your game masters’ rota run in the same system.
The three ways escape rooms lose revenue
The six-player no-show
A full room booked by phone, nobody turns up and nobody pays. The slot is gone, and so is the best booking of the evening.
“Can we move it to nine?”
Every change of time or headcount is a phone call, answered mid-briefing by whoever happens to be nearest.
Quiet weekday afternoons
Rooms that sell out on Saturday sit empty on Tuesday, with the same rent and the same staff costs.
Rooms as real resources, not calendar hacks
Each room has its own player range, game length and time slots from a weekly schedule, and Leisbase never sells it twice. Teams put up to four games in one cart or book two rooms at the same time, and a sold-out slot shows the nearest free times and your other rooms instead of a dead end.
No-shows stop being a line item
A deposit at booking and a reminder you set up once do what phone calls never did. Teams who need a later slot or bring a fifth player change it from their confirmation, within your deadlines, and a freed slot goes straight back on sale.
“Escape Room for 4” sells while you sleep
Experience vouchers gift an evening, not an amount, and December buyers redeem them in your quieter January. Packages of several games are booked online with their code, and company events come in as enquiries and leave with a proper invoice.
Fill quiet Tuesdays with a better price
Price rules make weekday afternoons cheaper while Friday and Saturday evenings stay at full price. At the desk, “Our offers” keep your standing deals one tap away, such as a discount on the second game or a group rate, and the same offers work in the booking widget.
The upgrade, side by side
Running a booking tool, a voucher shop, a till and a rota app side by side? Here’s what changes.
Escape room software questions, answered
What is escape room booking software?
It’s the system that runs an escape room business day to day: a booking widget on your website where teams pick a room and time slot, a schedule per room, deposits and payments, gift vouchers and digital waivers. Leisbase bundles all of it under one login, in one plan with all modules included.
Can it handle different room sizes and game lengths?
Yes. Each room has its own player range, game length and time slots from a weekly schedule, so a 2-player 45-minute room and an 8-player 90-minute flagship sit on the same schedule without conflicts. Prices can be per person or tiered by group size.
Can teams change their booking themselves?
Yes, under your rules. From the confirmation page or email, guests move their game to another time in the same room and change the number of players, up to the deadline and number of changes you set; a pricier slot is paid on arrival. Bookings with a live actor are changed by your team. With the paid “Flexible booking” add-on, guests can change or cancel free of charge until shortly before the game.
How does it reduce no-shows?
Deposits are taken at booking, fixed or as a percentage, or you send a payment link with a deadline that cancels the booking if it isn’t paid. Reminders are automations you configure, for example 24 h before the game by email, SMS or WhatsApp. No-show and cancellation fees go out as payment requests with reminder letters.
Do gift vouchers work for experiences, not just amounts?
Yes. You can sell “Escape Room for 4” as an experience voucher alongside classic value vouchers and paper vouchers sold at the desk. All of them can be redeemed online or at the till, and partial redemptions keep the remaining balance on the voucher.
Can we show leaderboards in the lobby?
Yes. The club TV runs on a screen in your lobby and shows the club leaders, the record for every room and the teams that have just played, so the next team knows which time is still there to beat.
Which languages can teams book in?
Guests can book, sign waivers and receive emails in any language, Arabic even right to left.
How hard is switching from our current tool?
We help you move your data. Contacts and existing gift cards can be imported via CSV, and bookings as an export from your current booking system; for some systems new, moved, cancelled and paid bookings sync live. We go through the setup with you personally.
Playbooks for escape room operators
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Fill every room, every night.
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