Revenue
Turn gift vouchers into your best December
A voucher is a visit paid for in advance, handed to a guest you haven't met yet. Here's how to present vouchers so they sell well in the gifting season.
The Leisbase Journal
Field notes, revenue playbooks and product notes for the people who run escape rooms, karting tracks, trampoline parks and everything in between.
- Operations
- Revenue
- Marketing
- Product
Featured
Operations
How to kill no-shows without annoying your guests
A no-show is a slot you can never sell again. Here's the deposit, reminder and cancellation playbook that protects your revenue, without making booking feel like a chore.
Read the playbook →Latest articles
Product
Switching booking systems without losing a booking
A practical guide to changing booking software: planning the move, exporting your data, running both systems side by side for a while, and training your team.
Revenue
Selling company and team events: from enquiry to invoice
From a vague enquiry to a confirmed event: offer page, lead pipeline, quotes, deposits, drinks at the till and a B2B invoice with VAT.
Marketing
Email, SMS or WhatsApp? Reminders that actually arrive
A reminder only works if the guest sees it in time: the right channel, timing, content and consent basics.
Marketing
AI chatbots for leisure venues: the questions they should take off your plate
Which repetitive guest questions a chatbot should answer, what it needs to know, and when a person should take over.
Marketing
A loyalty club, not a discount war: how guests become regulars
Why small perks bring guests back more cheaply than discounts – and how stamps, wallet cards and a club TV keep them coming.
Operations
Digital waivers: check-in without the paper stack
Move the waiver to the guest’s phone before the visit: what the form covers, reminding late signers, and a front desk that sees “Check-in 3/4” at a glance.
Operations
Weekend and holiday rotas: no room left unstaffed
How to plan shifts around peaks, keep the rota fair, handle swaps and onboard staff before the season.
Marketing
Your booking page is your busiest employee
It works nights and weekends and never forgets to offer the extras. Five ways to make your booking page convert more first-time guests.
Revenue
The 7 numbers every venue owner should watch
Utilisation, no-show rate, average group size and four more metrics that show you where your next euro is hiding.
Marketing
Birthday parties: the highest-margin booking you're ignoring
Clear packages, simple prices, a deposit and a follow-up: how to turn party enquiries into well-run bookings.
Operations
Dynamic pricing for quiet Tuesday afternoons
Off-peak isn't dead time, it's demand waiting for the right price. A simple, rules-based framework to fill the gaps.
Want to see how this works in your venue?
We'll walk you through bookings, deposits, reminders and gift cards using your own setup. Or simply write to us – we'll get back to you personally.