What’s new in Leisbase

Any period as a PDF and as a web page: revenue trend, best times, rooms, payments, discounts, gift cards and VAT, with AI insights. Share it by password link, send it by email or on a schedule, and compare with the period before or the same period last year.

Every guest gets a timeline with bookings, purchases and team notes, “Worth knowing” hints and an AI “Brief me”. Companies get the same profile. New guest lists: played 2+ games, gift-card buyers, coming up and not back for a year.

Choose per payment provider whether guest cancellations are refunded automatically or by hand. “Return” sends overpaid money back to the payment method or as a new gift card.

Set how long a link is valid or ask for a prepayment instead of the full amount. The pay page counts down, guests can correct their details or add a company, and an unpaid link that expires cancels the booking.

One cart across all rooms of a location, two rooms at the same time, a maximum number of times per room and bookings up to a year ahead. New booking-policy rules for the last game of the day and for cancelling after the free window.

Guests enter their package code in the booking widget and book its games in one order. The balance page shows how many games are left, with a Book button for each.

Purchases are reported to Google Ads, Meta, TikTok and Snapchat only when the visitor has agreed. Google Consent Mode works with Cookiebot, Usercentrics, OneTrust, Complianz, Borlabs and CookieYes, and guest lists can go to Google Ads as Customer Match audiences.

The No-shows page is now Unpaid fees and covers cancellation fees too, with a payment request, reminder letters, the status of every letter and sending in bulk.

An if/else step for “booked, not played yet”, night emails that go out at the hour a guest usually opens them, and a marketing opt-in in the waiver with the sentence kept as proof.

Turn a suggestion into a one-day promotion in one click. Control days show what the advice brought.

Replies written in Gmail or Outlook join their conversation, everyone can keep several signatures, and leads get their own email composer.

Erasing a guest is now a request with a 14-day delay and a privacy log. The till can ask for the last 4 card digits on terminal payments, and shared devices lock after a set idle time.

Tasks can have subtasks, each with its own time tracking.

Set a shipping price per country for physical gift cards.

Campaigns by email, SMS and WhatsApp, a visual editor for automations (with an email → SMS → WhatsApp fallback step) and promo codes with conditions, automatic application and time-limited personal codes.

Guests join in one tap after signing their waiver, collect stamps, see their club page and add a club card to Apple or Google Wallet. Perks can be redeemed at the till and when booking online, and a lobby TV board shows the leaderboard.

Sales, occupancy, traffic sources, promo codes and customer groups on one page, with CSV export. The new Revenue radar shows expected demand per slot and suggests what to do about weak ones.

It answers guest questions from your own data, sells gift cards in the chat, saves enquiries and hands conversations over to your team.

Connect Claude or ChatGPT to your workspace and ask about sales, bookings, occupancy, gift cards and leads. You choose which locations it can see.

Build the waiver in the form builder, keep a signed PDF on file and email the guest a copy. Unpaid bookings can now be checked in and paid on arrival.

From the confirmation, guests move their booking to another free time or change the number of players, within your deadline and change limit. A pricier time is paid on arrival. The optional Flexible booking add-on lets them change or cancel free until shortly before the game.

Every booking comes with a PDF ticket, an Apple or Google Wallet pass and an “Add to calendar” link. The redesigned confirmation, change and cancellation emails carry room photos, the check-in code and an “Update booking” button.

Three design styles, every text editable, up to four games per booking, a cart that survives a reload, nearby alternatives when a slot is sold out, “Pay on site”, “I’m booking as a company” and story rooms in parts with a discount on the next part.

Booking widgets, check-in, waivers, guest emails, gift-card PDFs and the AI chatbot now speak Arabic, right to left. The staff panel is now fully translated as well.

Card payments for venues in the UAE and Saudi Arabia, set up per workspace or per location, next to Stripe, PayPal and Revolut.

Bring bookings from a Bookeo report (Excel or CSV), orders from Fever with live sync, products and sales from Imonggo, waiver sheets, and tasks, time and chats from ClickUp, Time Doctor and Zoho Cliq. Escape Navigator bookings now sync live.

The chatbot books, moves and cancels games right in the chat, shows what it is checking while it works, hands over to your team when a guest asks and can accept files from guests.

If you allow it, Claude or ChatGPT can now create and update tasks, add lead notes, plan shifts, log time and handle staff requests. Bookings, gift cards and settings stay untouched, and nothing can be deleted.

A holiday account with carry-over rules, reminders when someone has not clocked in, a team calendar that shows who is away, staff documents with renewal reminders and payroll in Timesheet with contract hours, salary and overtime.

Invoices for online bookings and desk payments, standing offers at the till (free players, group rates, “second game” discount), a forecast for the lead pipeline and paper vouchers for any amount.

Walk-ins can be booked without contact data, confirmations go out by email, SMS or WhatsApp, and a “Final price” can be set for a booking. Staff get live notifications of new and cancelled bookings.

Set the payment description and the text on your guests’ card statements. Check-in and the short links in SMS and WhatsApp messages can run on your own domains.

The gift-box widget offers several boxes to choose from, and the product widget sells several products in one order.

Each location has its own time zone, and guests see times in 12- or 24-hour format, as you prefer.

Live dictation, forwarding messages, repeating meetings and several Google calendars per person.

A line of the day for the whole team and a weekly digest of what happened.

Save your own views of projects and tasks and return to them in one click.

Everyone chooses the page they land on after signing in, and each role gets its own dashboard.

Select text in a chat and turn it into tasks. An AI text menu helps with writing in the Inbox and the Team feed.

Team members can sign in with a username and a temporary password, with two-factor authentication required.

Recurring tasks, a calendar with day, week and month views, task templates, dependencies between tasks and private tasks.

With one-click actions and a morning summary. The Telegram bot also understands voice messages.

Each location can take online payments through its own Stripe or PayPal account.

Gift cards redeemed there now show up on the Leisbase order, and each location can use its own API key.

Filter the VAT report by company, group the settlement report by company, and give each company its own invoice number series.

Book shared slots, keep open checks and sell from product folders with category chips.

Percentage discounts on slots for chosen weekdays.

Combos can bundle bookable games together with products.

Apple and Google Wallet passes for purchased gift cards.

Companies can buy with their company details, phone numbers come with a country picker, and order numbers follow a format you set.

Enquiry forms for your website, linked to event types such as birthdays or team events.

Every enquiry becomes a lead with its event date, moving through stages you define.

So partners can look up, issue and redeem your gift cards.

More control over the cart, date and time picker, buttons and headings, and a default design for new gift cards.